Tech support

As we navigate working and learning remotely, faculty, staff and students have the following technical support available.

 

Faculty and staff

 

Nursing IT

UMSN IT

UMSN IT offers three convenient ways to get IT-related help, information and resources.

Hours: 8 a.m.-5 p.m. Monday-Friday
Website: help.nursing.umich.edu
Email: nursing-help@umich.edu
Phone: 734-764-6300

 

Submit request

 

ITS SERVICE CENTER

ITS offers support hours beyond UMSN IT’s standard hours. Provides assistance with Canvas, BlueJeans, Kaltura and Duo.

Hours: See website (Closed Saturday)
Website: https://its.umich.edu/help
Email: 4help@umich.edu
Phone: 734-764-HELP
 

Email 4-Help

 

VSIM

VSIM

Faculty support for vSim

Contact: Linda DiCelmente
Email: lmdiclem@umich.edu
 

Email Linda DiCelmente

 

 

IHUMAN

IHUMAN

Faculty support for ihuman

Contact: Beth Kuzma or April Bigelow
Email: ekuzma@umich.edu or aballard@umich.edu

 

Email Beth Kuzma

Email April Bigelow

 

TYPHON

TYPHON

Faculty support for Typhon

Contact: Teresa Davis or Jill McFarland
Email: davisth@umich.edu or jilllynn@umich.edu

 

Email Teresa Davis

Email Jill McFarland

 

Respondus

RESPONDUS

Find Respondus Lockdown Browser and Respondus Monitor resources for U-M School of Nursing faculty.

 

View website

 

 

Work from Home

WORK FROM HOME
 

View our work from home guide to set up your computer to access UMSN IT resources.

 

View document

 

 

Remote course design and delivery

REMOTE COURSE DESIGN AND DELIVERY

Find remote course design and delivery resources for U-M School of Nursing faculty.

 

View website

 

 

 

 

 

 

Students

 

ITS SERVICE CENTER

ITS offers support with Canvas, BlueJeans, Kaltura and Duo.

Hours: See website (Closed Saturday)
Website: https://its.umich.edu/help
Email: 4help@umich.edu
Phone: 734-764-HELP

 

Email 4-Help

 

VSIM

VSIM

Please contact your instructor for details on how vSim will be used for your course.

Vendor Support Information:
Phone: 877-523-7325
Email: us-techsupport@laerdal.com

 

Email Laerdal

 

IHUMAN

IHUMAN

Please contact your instructor for details on how iHuman will be used for your course.
Website: https://www.i-human.com/support-3/
 

View website

 

 

 

TYPHON

TYPHON

Technical support: nursing-help@umich.edu
 

 

Submit Request

 

 

Respondus

Respondus

Find Respondus Lockdown Browser and Respondus Monitor resources for U-M School of Nursing students.

 

View website