Tech Support

The following details the technical support contact information for faculty, staff and students that may be useful as we navigate working and learning remotely.

Support from IT

Nursing IT

Nursing IT offers three convenient ways to get IT-related help, information and resources.

Hours: 8am-5pm Monday - Friday
Website: help.nursing.umich.edu
Email: nursing-help@umich.edu
Phone: 734-764-6300


ITS Service Center Service center

ITS offers support hours beyond Nursing IT’s standard hours. Provides assistance with Canvas, BlueJeans, Kaltura and Duo.

Hours: See website (Closed Saturday)
Website: https://its.umich.edu/help
Email: 4help@umich.edu
Phone: 734-764-HELP



Application support provided by Faculty

vSim
Faculty support for vSim, contact:
Linda DiCelmente lmdiclem@umich.edu


iHuman
Faculty support for ihuman, contact:
Beth Kuzma ekuzma@umich.edu
April Bigelow aballard@umich.edu


Typhon
Faculty support for Typhon, contact:
Teresa Davis davisth@umich.edu
Jill McFarland jilllynn@umich.edu








Additional Resources

Remote Remote course design and delivery

Find remote course design and delivery resources for School of Nursing faculty.

Personal Work from Home

Download our work from home guide to set up your computer to access Nursing IT resources.



For assistance with course content, please contact your instructor.

Support from IT

ITS Service Center Service center

ITS offers support with Canvas, BlueJeans, Kaltura and Duo.

Hours: See website (Closed Saturday)
Website: https://its.umich.edu/help
Email: 4help@umich.edu
Phone: 734-764-HELP


Application Support

vSim
Please contact your instructor for details on how vSim will be used for your course.

Vendor Support Information:
Phone: 877-523-7325
Email: us-techsupport@laerdal.com


iHuman
Please contact your instructor for details on how iHuman will be used for your course.

Vendor Support Information:
Website: https://www.i-human.com/support-3/


Typhon
Technical Support: nursing-help@umich.edu